Straight answers, including to the awkward ones. If yours is missing, write to info@myfamilylegacy.ai and a person will answer it.
Only the people your family invites, each signing in with their own account. There are no public profiles, nothing appears in search engines, and nothing is shared between families.
Nobody at Moments browses your archive either. Technical staff access is restricted and logged, and used only when you ask for help or the law genuinely requires it.
Yes. Invites travel by email, so an aunt in Canada joins the same way as a cousin down the road. Everyone sees the same timeline and tree, and the memories themselves stay stored in the EU regardless of where family members live.
No. Never. The AI features work for your archive, they do not learn from it for anyone else. Transcription and the Navigator use AI providers under contracts that forbid training on your data. Your stories make your archive more useful, and nothing else anywhere smarter.
Anyone already in the family archive can invite a relative by email. The relative accepts, creates their own sign-in, and appears in the family. From then on they can add their own memories and ask the Navigator like everyone else. You always control who is in, and an invite can be revoked before it is accepted.
A built-in comfort setting for older storytellers: larger type, higher contrast and simpler screens with one clear action at a time. It is a mode, not a separate app, so grandma uses the same archive as everyone else, just in a form that is kinder to her eyes and steadier under her thumb.
In the app: Settings, then Data & privacy, then Delete account. That removes your account, your memories, your media files and your entries in the AI index. The full steps, the deletion cascade and the timeline are public on the delete your account page, and there is an email fallback if you cannot reach the app.
Moments is a living archive, and that is a deliberate choice. The best time to start is while the people with the stories can still tell them, correct you, and laugh at the good bits.
Families do keep memories of people who have died here, of course; photos and stories about a grandfather belong in the family archive. But the product is built around recording the living, not managing grief.
During the pilot, nothing. The families we invite will help us build the thing properly and pay with feedback. Final pricing will be announced before public launch. The model is already decided though: families will pay for Moments, and ads never will. That is why there are no ads and no data sales.
No. Moments runs in the phone browser today, with nothing to install. Apps for the App Store and Google Play are in preparation, and everything recorded in the browser carries straight over when they arrive.
Two answers. Elder Mode strips the app down to big type and one clear button, which is enough for many. And for those who would rather not touch a phone at all, a grandchild can sit alongside, press record, and let them talk. Recording together is half the point.
In data centres in the European Union, encrypted in transit and at rest, protected by the GDPR for every family regardless of where you live. If that ever changes we will tell you before it happens, not after.
The formal versions live in the privacy policy and terms of service. Deletion has its own plain-language page: delete your account.
Stuck on something, curious how a feature works, or something looks wrong? Write to us. A person reads every message. No bots, no ticket maze.
info@myfamilylegacy.ai, for anything: a question, a problem, an idea, or just to tell us how it's going. In the app, the same address is one tap away: your avatar → Help & support.
If something isn't working, two things shorten the round-trip: which screen you were on, and what you expected to happen. A photo of the screen is worth a paragraph. The in-app button pre-fills some of this for you. You can edit or remove any of it before sending.
You don't need to write to us for the big things: they're built in. Both live under Settings → Data & privacy: export your data (the profiles you keep and everything you've added, as ordinary files) and delete your account. The trust page explains, in plain words, how your memories are protected.